Frequently Asked Questions

Everything you need to know about your next adventure.

How long does shipping take for Mountain Equipment orders?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.

What is your return policy for outdoor apparel?

We offer a 30-day return policy on all unworn items with original tags attached. If the gear doesn't fit or meet your expectations, you can initiate a return through our online portal.

Are your jackets and hiking boots covered by a warranty?

Yes, all Mountain Equipment products come with a one-year limited warranty against manufacturing defects in materials and workmanship.

How do I determine the right size for technical gear?

Each product page features a detailed size guide. We recommend measuring your chest, waist, and inseam to ensure a perfect fit for high-performance activities.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.